Everything you need to know about the product and billing. Can’t find the answer you’re looking for? Please chat to our friendly team.
What is the difference between personal and commercial licenses?
A personal license has no potential monetary gain.In other words, the projects exported from Artboard Studio with personal licenses can not be used in any situations where money changes hands.
A commercial license is anything that is not for personal purposes. In other words, the projects exported from Artboard Studio with a commercial license can be used in any situations where money changes hands, with the exception of reselling or redistribution.
A commercial license does not grant you permission to resell or redistribute your exported projects as stock photos on any marketplace or online store.
Which payment methods do you accept?
For our Professional plan, we accept credit or debit card payment only (handled by Stripe).
We'll be happy to discuss if you’re interested in our Enterprise plan and need more flexibility in payment methods or terms, please contact us.
Can you send me an invoice?
You can view and download invoices in the Dashboard, under Account Settings > Subscription & Billing > Billing section.
Can I cancel or change my subscription plan?
Yes, you can cancel or change your subscription plan at any time. If you have paid for an entire month, and you cancel your subscription during the month, you will continue using Artboard Studio as a paid user until the end of your subscription period. By the end of the month however, you will loose your access to our premium mockup items. We will not delete or freeze your projects if you cancel your subscription. If you change your subscription plan, proration is applied.
What if I am a teacher or a student?
We value education a lot. Teachers and students are allowed to have access to all our premium mockup items free of charge. For more information please contact us with a .edu email.
What if I represent a non-profit or charity entity or organization?
If you are a non-profit or charity organization working to make the world a better place, we are in love with you. You are allowed to have access to all our premium items free of charge. For more information please contact us with documents regarding your organization.
What is your refund policy?
You can try Artboard Studio free of charge before starting your premium subscription. Free Artboard Studio plan includes a sample of our high quality items and templates which you can try for free before upgrading. While you can cancel your subscription plan at any time, we do NOT offer any refunds once you start your subscription. For more information please contact us.
Who is responsible for team payments?
Any Professional plan member can create a team and invite team members by entering payment information. We're charging $15 per each team member. The team admin is responsible for the future payment of these memberships. The team admin can add or remove users from the team member screen, and see the invoice details from your Account Settings.
Need more information?
Let us know if you need further assistant about our pricing or application. We will do our best to help.